Job Description

Job Role :- ITSM - Major Incident Manager

Experience :- 7+ yrs

Location :- Bengaluru,Hyderabad

ITSM - Major Incident Manager

Major Incident and Incident Manager - Job Description

Job Summary:

The IT Major Incident Manager is an influential IT professional who can lead a team of technical IT support team members through troubleshooting and resolution of major incidents. The IT Major Incident Manager is the primary contact to manage high-priority incidents and problems from identification through resolution. You will support the customer-centric view including delivering on service level agreements and the objective of timely, relevant communication to customers. The IT Major Incident Manager leads the coordination of major IT incidents, engaging technical and business resources. Primary responsibilities include chairing major incident management bridge calls, with the support teams, and sending executive communications to leadership ...

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