Manage Servicedesk Plus Pro Consultant-Remote

Overview

JOB TITLE: ManageEngine ServiceDesk Plus Pro Consultant

LOCATION: PH – Remote

WORK HOURS: US EST Time Zone

Summary

The ManageEngine ServiceDesk Plus Pro Consultant will lead the implementation, configuration, and optimization of the ServiceDesk Plus Professional edition. The objective of this role is to transform IT and departmental service desks into efficient, ITIL-aligned service operations through automation, structure, and actionable reporting.

Responsibilities

• ServiceDesk Configuration
  • Configure Service Catalog, Incident Management, Request Fulfillment, and Knowledge Base modules.
  • Customize forms, workflows, and categories to align with business needs.
  • Ensure consistent and user-friendly service desk experiences.
• Automation & ITIL Alignment
  • Implement Business Rules, SLAs, and Notification R...