Managed Services Analyst

Essential Functions Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIA s products and technical expertise Responsible for identifying additional product services opportunities for clients makes decisions within limited parameters under regular supervision Has broad understanding of quality standards and work requires minimal revision Assists in problem identification system architecture definition hardware software specification and or design implementation testing client training and solution deployment Provides support on Service Requests using the incident management tool CSM Coordinates the routing and handling of Requests For Change to the next level of support under regular supervision Escalates issues relating to product support or product operations to the next level of support Project management activities include interaction with company and client managers and cost schedule monitoring Qua...