Managed Services Manager

Role Description

Managed Services Manager (MSM) is a role, where the individual is expected to have both project management skills and customer handling skills along with fair knowledge of technology. An MSM is of key value to the customer who acts as a management partner, an integral part and extension of the Customer's IT management structure. The major responsibilities of an MSM are as follows:

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partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure that the team works with the Customer's IT service management team to help ensure that all other members of the HP service delivery team are fully knowledgeable about the Customer's critical IT services and business objectives.

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Responsible for customer relationship management and for the overall delivery of the Service solution. Acts as Customer's single IT management focal for all service-related issues, technical escalations, and customer integration actions.

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