Managed Services - Servicenow Technical Consultant

We are looking for a ServiceNow Managed Services Technical Consultant to join our offshore delivery organization in India. In this ticket-driven, customer-facing role, you will support global customers by handling incidents, service requests, problems, and minor enhancements through structured managed services workflows. You will work closely with customers, onshore Service Delivery Managers, and internal teams to ensure reliable, high-quality ServiceNow platform operations, meet SLAs, and drive continuous service improvement. Flexibility to support an optional on-call and rotational shift model (24x7) may be required for specific engagements. Participation is selective and compensated separately as per defined support policies.

What Will You Do?

As a Managed Services Technical Consultant, you will take ownership of ServiceNow tickets end-to-end, ensuring timely resolution, proactive communication, and consistent service quality. You will play a key rol...