Job Description

SAP Managed Services Team Lead

Location: Remote

Position Summary

The SAP Managed Services Team Lead is responsible for leading a team of SAP support professionals to deliver high-quality, remote-based application support across multiple SAP modules. This role combines hands‑on technical expertise with strong leadership and communication skills to ensure timely resolution of issues, continuous improvement of support processes, and optimal team performance. The Team Lead will serve as a key point of contact for clients, ensuring satisfaction and alignment with service‑level agreements (SLAs).

Key Responsibilities Team Leadership & Technical Oversight
  • Lead and manage a team of SAP support analysts, providing guidance, mentorship, and performance feedback.
  • Oversee day‑to‑day operations of SAP Managed Services, ensuring timely and effective resolution of incidents, service requests, and problem tickets.
  • Act as an escalation...

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