Management Associate

Role Overview

As a Management Associate (Healthcare Operations), you will support the daily operations of Portering and Environmental Services to ensure safe, timely, and high-quality support services for patients, clinicians, and the hospital community. You will work closely with Operations Managers, Nursing/Clinical stakeholders, and frontline teams to drive service reliability, patient satisfaction, and continuous improvement.

Key Responsibilities

• Support daily portering and environmental services, manage manpower, workflows, and ensure service excellence even during peak or disruption periods.
• Be part of safety, housekeeping, and infection control audits, support incident investigations, and help foster a strong safety culture.
• Work closely with nurses, clinicians, and hospital teams, support service recovery, and turn feedback into action.
• Contribute to process improvement, Lean initiatives, digitalisation, and pilot new syst...