Management Consultant - Exclaim IT

• Type: Contract
• Job #18254

About the role.

We are seeking experienced Organisational Change Managers to join the Governance, Cyber and Policy branch. These positions provide project-level organisational change management (OCM) support across key strategic initiatives, using an established OCM framework, methods and templates.

Opportunities are available on the following programs/projects:
ETS – Unified Communications (12 months)
Modernising and enhancing telephony services to improve communication capabilities and streamline delivery. Experience with Mitel, TiPT or Microsoft Teams Calling is highly desirable.

ETS – Service Excellence Program (12 months)
Enhancing IT service management (ITSM) processes, frameworks and tools to improve service delivery. Experience with ITSM/ITIL processes and ServiceNow is highly desirable.

EIS – Information Management and Records (Fixed-term to July 2026)
Supporting information management and records training, ensuring compliance with the Public Records Act 2023, and implementing change management for the Content Manager upgrade project.

Key responsibilities.

• Lead the planning, implementation and review of organisational change initiatives.
• Engage with stakeholders to ensure business outcomes are achieved.
• Develop and review change plans covering benefits, communications, readiness, training and business transition.
• Undertake project management tasks as required, including scheduling, risk/issue tracking, deliverable management and reporting.
• Conduct assurance, evaluation and lessons learned activities.
• Represent organisational change strategies in project forums, boards and committees.
• Prepare briefs, reports and policy responses for executive or Ministerial level.
• Contribute up to 15% of time to improving OCM services, capability building and advisory support to smaller projects.
   

Highly desirable criteria.

• Experience leading complex ICT-enabled change in large organisations.
• Experience with ITSM/ITIL processes and ServiceNow.
• Experience with Mitel, TiPT or Microsoft Teams Calling.
• Change management certification from a recognised body (e.g., Prosci).
   

Desirable criteria.

• Strong stakeholder engagement, negotiation and influencing skills.
• Experience developing and delivering training programs.
• Ability to conduct governance, evaluation and lessons learned activities.
• Experience preparing complex briefs and policy responses.
   

Contact details.

For a confidential chat, please contact Raisa on 0437 318 208 or via email at [email protected]. We can provide additional information and assist in the application process.

Please note that a National Police Check might be required as part of pre-employment screening.