Management Trainee, Customer Care

Inviting applications for the role of Management Trainee, Customer Care
In this role, you will be responsible for liaising between the Operations Leader and the team of associates, to ensure the client's services are delivered promptly and accurately in accordance with the Service Level Agreement's.
You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to associates, facilitating team meetings, and meeting defined quality, customer experience and efficiency requirements.

Responsibilities
Responsible for delivering and facilitating training through a variety of delivery methods across new hire and tenured participants
Managing the day-to-day activities of the team.
Should be responsible for customer service and collection deliverables.
Must have knowledge of RPC, PTP, Skip Tracking and other basic col...