Job Description
Team & Role
Our Account Escalation Analysts (AEA) team represents the technical pinnacle of Global Technical Support, comprising senior engineers who provide expert-level technical leadership on ServiceNow's most complex customer escalations. The team conducts deep-dive systemic investigations into platform issues, driving resolution through sophisticated technical analysis and cross-functional collaboration while delivering exceptional customer outcomes.
ServiceNow is transforming how modern enterprises operate. To sustain our growth and maintain our technical excellence, we seek a technically proficient manager who can lead our Hyderabad AEA team through increasingly complex platform challenges.
We are seeking a Manager, Account Escalation Analysts who combines deep technical expertise with proven leadership capabilities to guide our Hyderabad team.
What You Get to Do in This Role
This highly visible role ...
Apply for this Position
Ready to join ServiceNow? Click the button below to submit your application.
Submit Application