Manager, Analytics

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Overview

The Business Analytics Channels & Servicing Team partners with stakeholders in channel management and transformation to deliver a comprehensive view of customer sales and service touchpoints across all channels. Our goal is to understand how interactions throughout key journeys, for example, onboarding, investment management, etc., impact overall customer experience, retention, and cross-channel engagement. We achieve this through in-depth analysis, ongoing dashboard reporting, and supporting the development of new datasets. The primary function of this role is to support our cross-channel partners by prioritizing and managing projects through the project lifecycle and delivering valuable analytical outputs (e.g., dashboards, case studies, models, etc.) to business partners.

Responsibilities