Manager, Baggage Storage

Operations

Baggage Storage Operations

• Lead a team of 30-50 staff in the daily store operation across all terminals. Drive retail sales, ensure optimal performance, high level of customer service, security, and SOP are being followed.
• Conduct daily store visits to audit operational efficiency and identify opportunities for improvement.
• Establish, maintain and update all SOPs and conduct internal audit to ensure compliance and adopt best practices.
• Handle customers enquires, feedback/complaints, and follow up with service recovery.
• Ensure operational excellence and optimization of resources.

iShopChangi Operations

• Support ISC counters across all terminals and manage backend operations to ensure efficiency & quality.
• Manage inventory audit and stock levels to ensure accuracy.
• Handle customer feedback or escalations when necessary. Work closely with internal/external stakeholders on all im...