Manager, Broker Experience

We currently have a permanent, full-time opening for a Manager, Broker Experience located in our Edmonton office. Reporting to the Vice President of Underwriting Operations and Distribution, the Manager, Broker Experience is responsible for creating and improving the digital tools and platforms that our broker partners use, ensuring their experience is seamless and efficient. This includes supporting the broker portal, managing broker files, overseeing a team that is focused on broker training and auditing digital systems as well as developing training materials, supporting broker communication and service as a subject matter expert on our Broker Management Systems integrations. This role also leads our marketing team, organizational brand promotion and the content of our broker facing website.

What You’ll Do:

• Lead and support the team managing the Company’s broker portal, ensuring timely and effective issue resolution;
• Oversee th...