Manager, Business Operations - EMEA

Responsibilities

• Build a culture that fosters the values of Ethics, Excellence and Team Work
• Manage the group to ensure that service delivery standards are maintained
• Be the single point of contact for employees on all operational issues
• Conduct regular feedback and coaching sessions with each of your direct reports as well as run regular operations meetings
• Monitor and assist with new hire training and nesting, as well as the continued development and maintenance of policy and process documentation
• Assist and support other leaders and solicit a team culture between your peers
• Develop and maintain a collaborative relationship with all stakeholders
• Provide recommendations for continuous improvement and lead the implementation of operational excellence programs
• Manage retention of talent and keep attrition levels to acceptable standards
• Provide reporting and data insights on gr...