Manager, Business Processing

This position reports to Section Head, Business Processing (Group Insurance Operations), and the key role is to carry out the daily tasks of the business processing function, perform supervisory function and to innovate the business unit’s progression.

• Issuance of policy contracts and endorsements;
• Issuance of policy adjustment, member movement;
• Responsible for premiums computation and experience refund;
• Ensure tax invoices/endorsement schedules/medical cards are issued timely;
• Ensure the accuracy of records entries & proper documentation;
• Perform supervisory function and guidance to junior staff for service excellence;
• Participate in departmental projects and initiatives, with User Acceptance Testing prior to deployment of changes in system;
• Provide administrative support and perform ad-hoc tasks as assigned by Team Lead;
• Take accountability in considering business and regulatory compli...