Manager, Cards Client Engagement

What is the opportunity?

RBC Cards is one of the leading credit card businesses in Canada and is a strong contributor to RBC’s overall Canadian Banking revenues and profits. The business has grown tremendously in the last five years, driven by our strong suite of Credit Card products and innovative strategy.

What will you do?

• Manage and execute client engagement strategies for Upgrades (upgrades, generic switch, etc) and Installments (flexible payment program) by partnering with cross-functional teams such as Product, Marketing, Campaign Execution, Risk, Technology, to drive growth and deliver value to existing clients.
• Project manage initiatives from conception to execution, developing clear workplans, aligning stakeholders on scope and milestones, and ensuring on-time delivery of high-quality outputs.
• Leverage analytics to identify growth opportunities, diagnose performance gaps, and translate insights into actionable strategies. ...