Manager, Cards Supplier Lead

Overview

RBC Card Operations and Supplier Services is hiring a Cards Supplier Lead. You will be responsible for analysis, facilitation, documentation, testing and support of Credit Cards Supplier Systems and related interfaces for assigned projects, assignments and initiatives. As a Subject Matter Expert, you will also support and mentor Cards Supplier Analysts (CSA) on the day to day deliverables prior to review and approval by Senior Manager for small to large-scale projects/initiatives.

Please note: Applicants who live in the Montreal area are welcome to apply. This is an in-office role with a minimum of 4 days in the office per week.

What will you do?

• Work in a large team environment and lead complex projects, while managing the planning, analysis, documentation and testing phases in addition to providing direction to Cards Supplier Analysts
• Triage and resolve escalations/incidents at first point of contact and/or escalate issues...