Manager Catering Planning & Product Development

Reports To : Director, Catering Planning and Product Development

Job Overview

Design, develop and launch new inflight products – Domestic and International – Perishable and Non-perishable for Buy on Board and Pre-booking

Qualifications: Hotel Management, Minimum Graduate

Responsibilities and Duties

·    Menu Development – Work with Domestic and International caterers and vendors for new Perishable product development

·   Achieve product quality and consistency within specified parameters

·   Get Shelf life clearance and Conduct Nutritional information for packaging

·   Coordinate with Procurement for costing and Pricing

·   Recipe ownership, method of preparation and core ingredients standardization of new launches. Share Method of Preparation with Catering units and IndiGo ops

·  Coordinate with Marketing / Digital teams and Agency for Packaging and positioning of new Products

·  Develop, identify and source Non-Perishable items for in Flight sales (RTE, Munchies, Hot and Cold Beverages) Product and Packaging to launch suitable Product and Packaging to launch suitable - Domestic and International Menu

·  Design new concepts/products through a development process, understanding of method of preparation, costing as well as Internal product/process validation (as required). Test pilot service run

·  Coordinate the product development process relating to the cabin product, across all customer touch points in the cabin – LOPA entry-into-service, seats, Lavs, galleys, storage and all aspects related to customer experience in the cabin

·  Development of aircraft cabin, seat, service, product from concept to launch, including product specifications, product sampling and collaboration with internal stakeholders for operations

·   Providing timely communication between IFS, IFLY, Catering, Catering Planning, Marketing and the Leadership team

·    Review NPS score to align with product innovation, customer expectations

·    Review and respond to customer feedback & complaints

·  Ensure key learnings and best practices are documented and shared within the airline

·     Periodically present project updates and financial data

·    Coordinate for IT System enhancements and developments

·    Competition Bench Marking