Manager CCM - Services Australia

Due to the requirements of the role, we are only able to consider applicants who hold full Australian Citizenship.

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Join Optus as the Manager, Contact Centre Management (CCM) for servicing a large government agency in a pivotal leadership role responsible for driving the delivery of high‑quality Contact Centre managed services across incident management, problem management, change delivery, and continuous service improvement. As the technical operations leader for the SA – TAC team, you’ll oversee complex escalations, lead service outcomes, uplift capability, and shape a high‑performance culture that delivers exceptional customer satisfaction and operational excellence. This is a senior role requiring strong leadership, strategic influence, and the ability to operate in a fast‑paced, h...