Manager, CE Workforce Management & Business Intelligence

<p>Workforce Management;Forecasting & Planning (Translating the Business Plan); Forecast Accuracy & Variation Impact Analysis; KPI & Target Setting;Traffic Management;Scheduling (Shift Management);Performance & Scorecard Reporting;Tool Configuration & Selection;Data Science & Insights;Business Planning; Tracking & Analysis;Performance Trend Analysis & Recommendation;Daily/ Weekly Service Monitoring; Forecast & scheduling execution, Real-time analysis<br><p><strong>Key Responsibilities:</strong></p><ul><li>Manage a diverse team, closely interacting with peers across the globe</li><li>Handle performance management across multiple lines of business</li><li>Forecast customer interaction volumes across multiple call centers</li><li>Develop and maintain staffing models to meet service level targets</li><li>Design and implement routing strategies for efficient co...