Job Description

JOB DESCRIPTION

The Manager, Client Program Management (CPM) is responsible for supporting the delivery of client programs and ensuring day-to-day operational commitments are met. This role partners closely with internal cross-functional teams to execute client initiatives, track performance, and support positive client experience. The Manager serves as a day-to-day operational contact for assigned LATAM client programs, focusing on execution, coordination, and issue resolution. The role requires strong communication skills, organization, and the ability to work effectively in a matrixed environment. Strategic decisions, contract ownership, and final escalation authority remain with senior leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Support assigned client programs by coordinating execution, communication, and ongoing operational activities
  • Serve as a primary day-to-day contact for internal teams and client stakeholders on program-related to...

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