Manager, Client Services, Institutional (Mandarin-speaking)

Overview

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

Role location: Solaris One, Makati
Role type: Permanent
Work arrangement: Hybrid

The Role

The Manager for Client Services in Institutional will support the Head of Client Services and lead the International Client Services team within the Manila Group Capability Centre. In this role, you will be responsible for the delivery of exceptional service to institutional customers through effective management of all phone and email inquiries within the call centre environment. You will provide day‑to‑day team leadership, ensuring smooth operations while driving a best‑in‑class cust...