Job Description
Manager, Client Services & Sales, Scotia iTRADE - Toronto, ON
Requisition ID: 247083
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Manager’s primary focus will be to coach a team of Customer Service Representatives (CSRs) and IIROC licensed Investment Representatives (IRs) and act as the first line of contact for the team, ensuring they are customer-focused, and high performing goal focused team that provide excellent customer experiences and drive change and innovation.
The Manager is responsible for providing guidance and direction to their team related to product knowledge, customer service behaviors, and process and policy support and system functionality.
**Major Accountabilities**
**1. Leadership and coaching to motivate and develop individual CSRs/IRs performance on the service team by:**
+ Ensuring all CSRs/IRs have established annual performance objective...
Requisition ID: 247083
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Manager’s primary focus will be to coach a team of Customer Service Representatives (CSRs) and IIROC licensed Investment Representatives (IRs) and act as the first line of contact for the team, ensuring they are customer-focused, and high performing goal focused team that provide excellent customer experiences and drive change and innovation.
The Manager is responsible for providing guidance and direction to their team related to product knowledge, customer service behaviors, and process and policy support and system functionality.
**Major Accountabilities**
**1. Leadership and coaching to motivate and develop individual CSRs/IRs performance on the service team by:**
+ Ensuring all CSRs/IRs have established annual performance objective...
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