Job Description
**This position requires People Management experience, Resource Allocation/Planning/Management experience**
About The Role
Role Description:
The Manager, CSS is accountable for hiring, managing, mentoring and growing a team of Study Delivery Associates and Sr Associates. The role is accountable for continually developing the CSS roles within their team, ensuring they are positioned to deliver high-quality operational support to clinical programs and managing performance issues effectively and compassionately.
Roles & Responsibilities:
Team Management
About The Role
Role Description:
The Manager, CSS is accountable for hiring, managing, mentoring and growing a team of Study Delivery Associates and Sr Associates. The role is accountable for continually developing the CSS roles within their team, ensuring they are positioned to deliver high-quality operational support to clinical programs and managing performance issues effectively and compassionately.
Roles & Responsibilities:
Team Management
- Recruit, onboard and train (in partnership with R&D Training) new team members to meet current and future program needs
- Provide regular mentoring, coaching and competency development support for all direct reports
- Proactively manage team risks, including attrition and performance challenges.
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