Manager - Concierge Operations (5 - 8 yrs)

HULP is building life infrastructure for modern urban households—combining human support technology and operational excellence to help customers get everyday tasks done seamlessly. At the heart of this experience are our Personal Assistants (PAs) who serve as the primary interface with customers.

As Manager – Service Delivery you will own the day-to-day service experience delivered by HULP’s Personal Assistants (PAs). You will manage PA Team Leads and their teams ensuring consistently high service quality smooth operations and exceptional customer satisfaction.

This role is ideal for someone from hospitality premium services concierge or customer operations backgrounds who understands how to translate customer expectations into repeatable processes training and execution discipline.