Manager, Concierge Support

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As Manager, Concierge Support, Client Services & Solutions within Global Transaction Banking (GTB), you will provide dedicated technical support to the bank’s top-tier corporate clients. You will be responsible for managing complex client relationships, resolving technical issues, and supporting the implementation and maintenance of electronic cash management services. This role plays a critical part in ensuring client satisfaction and operational excellence in a high-performance, inclusive environment.

Is this role right for you? In this role you will:

• Serve as the primary technical support contact for a portfolio of top-tier corporate clients.
• Manage and resolve complex technology incidents, including issue tracking, escalation, and coordination with internal resolution teams.
• Maintain detailed operati...