Manager, Consulting (Professional Services)

Description

Position at Resolver The Manager, Consulting, is a leader overseeing one of Services’ growth portfolios. You will leverage a unique combination of project and customer enablement experience to coach the team on end-to-end best practices to deliver SaaS projects. You will support the success of customers in partnership with the other cross-functional teams as we enhance the efficiency of Services delivery at scale.Job Duties & ResponsibilitiesEnable the team to maximize their impact by providing oversight, support, and guidance through; coordinating best use of resources, review of projects and potential risks, as well as resolving bottlenecks. Partner with the Talent Team on applicable hiring decisions as an active part of the hiring process and onboard new team member to maximise time to productivity. Performance management of team members including conducting the performance and compensation review processPartner with CX Leadership to support the continued growth of the CX Team with a particular emphasis on internal collaboration. Support the Sales team to close new opportunities; review services proposals as needed, identifies land & expand opportunities on current engagementsQualifications & ExperienceExperience in Consulting and/or Project ManagementExperience and/or knowledge in the relevant domain preferredAcumen for mentoring, coaching and motivating peopleAcumen for analyzing data to drive sound decisionsExperience partnering with internal stakeholders and engaging in candid feedback to drive collaboration and achievement of shared goalsExperience with delivering on a customer-centric approach in order to support solving near and long-term outcomes Experience in work estimation and presenting proposals and SOW in the presales processExperience working in an ambitious small to mid size software company