Job Description

General Purpose:


As Manager Consumer Partnership Digital Operations at adidas you are a main contributor to creating a premium consumer service experience for our consumers who bought online and in adidas retail stores. You will also contribute to driving small and medium project to contribute to optimize systems and process CS facing to ensure efficiency for CS operation.

Your task is to drive Consumer Service operational excellence in the contact center across all service channels with a focus on efficiency, training, quality & consumer experience. You are a key contributor in supporting global best practice sharing.

Key Responsibilities - Scope: Accountable for creating a premium consumer service experience in Europe:

Partnership/Vendor Management:

  • Manage, support and collaborate to drive process implementation through system development in order to impact CS cost & quality execution, acting in a fast paced, agile...

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