Manager - Corporate IT (Service Delivery)

Key Responsibilities
Service Level Management: Manage complete service delivery for End User and Asset Management, ensuring adherence to security compliance, SLAs, and high-quality standards.
ITSM Tool Management: Oversee changes, implementation and management of ITSM tools (BMC Helix, BCM) to streamline service operations and reporting.
Cross-Functional Collaboration: Cultivate strong relationships with key stakeholders, VIP users (business leaders), and BU IT teams to identify service needs, align priorities, and collaborate on effective problem-solving.
Incident and Problem Management: Oversee incident and problem management processes to ensure prompt resolution of issues and minimize impact on end users. Coordinate with technical teams to resolve incidents and manage service requests effectively.
User Satisfaction (CSAT): Ensure exceptional customer satisfaction by actively monitoring service performance, addressing user feedback, and implementing improvement...