Manager, Credit Processing Services [T500-22699]

About CIBC India

CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the Centre of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What You’ll Be Doing (position summary):

The Manager, Credit Processing Services, is responsible for leading the Hyderabad-based Credit Processing Services team, ensuring timely and accurate processing of credit applications and related activities. This leadership role is critical to maintaining operational integrity, regulatory compliance, and high service standards for CIBC’s credit operations. The manager will oversee a cohort of 10+ staff, driving performance and continuous improvement initiatives.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed (responsibilities):

• Manage and supervise the Credit Processing Services team, ensuring efficient workflow and adherence to SLAs
• Oversee end-to-end credit processing, including application review, documentation, and approval workflows
• Implement process enhancements to improve turnaround times and reduce operational risk
• Ensure compliance with all regulatory and internal policy requirements
• Develop and mentor team members, fostering a culture of accountability and excellence
• Liaise with internal and external stakeholders to resolve issues and support business objectives
• Monitor and report on key performance indicators, identifying areas for improvement

Experience: 8+ years of experience

Who You Are (skills/qualifications):

Must Have Skills:

• Bachelor's degree in business, Finance, Operations Management, or a related field; MBA or relevant graduate degree preferred
• Proven expertise in operations management and strategy development at a business unit or enterprise level
• 8+ years of progressive experience in financial services, including leadership or senior strategic roles
• Professional certifications preferred
• Proficiency in English (written and verbal)
• Strong understanding of credit products, processing workflows, and regulatory frameworks
• Proven leadership and team management capabilities
• Advanced analytical and problem-solving skills
• Proficiency with credit processing systems and workflow management tools
• Excellent communication, interpersonal, and stakeholder engagement skills

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and Moment Makers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement .