Job Description
About the Role
The role is responsible for designing, implementing, and managing the end-to-end Customer Experience (CX) strategy for Vianaar. This includes developing the Voice of Customer (VoC) ecosystem, managing CRM, driving loyalty and retention, and using data-driven insights to enhance experience.
Responsibilities
- Voice of Customer (VoC), customer insights and journey understanding
- Customer Experience strategy development and implementation
- Experience design, continuous improvement & service innovation
- Data-driven approach: CX metrics, measurement, dashboards, ROI
- CRM development, retention strategy & loyalty program design
- Creative thinking to build emotional and functional loyalty
- Grievance redressal & service recover ownership
- Guest data management & future engagement strategy
- Operational management of full customer lifecycle
- Development of customer-centric culture across teams
- Cross-functional collaboration with Sa...
The role is responsible for designing, implementing, and managing the end-to-end Customer Experience (CX) strategy for Vianaar. This includes developing the Voice of Customer (VoC) ecosystem, managing CRM, driving loyalty and retention, and using data-driven insights to enhance experience.
Responsibilities
- Voice of Customer (VoC), customer insights and journey understanding
- Customer Experience strategy development and implementation
- Experience design, continuous improvement & service innovation
- Data-driven approach: CX metrics, measurement, dashboards, ROI
- CRM development, retention strategy & loyalty program design
- Creative thinking to build emotional and functional loyalty
- Grievance redressal & service recover ownership
- Guest data management & future engagement strategy
- Operational management of full customer lifecycle
- Development of customer-centric culture across teams
- Cross-functional collaboration with Sa...
Apply for this Position
Ready to join Vianaar Homes? Click the button below to submit your application.
Submit Application