Manager - Customer Experience

Company Description

Sutherland is seeking an organized and reliable person to join us as a Customer Experience Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Customer Experience Managers in this role get to:

• Collect and analyze customer feedback: this feedback that comes through internal and external channels is collected and analysed to identify and act on every opportunity - and so that the manager can champion the voice of the customer.
• Ensure compliance: with key initiatives, tracking complaints, reporting on status, and manage projects that result in identified issues being prevented or mitigated for future customers.
• Build a positive experience: cause a measurable reduction in negative comments by tracking and ensuring the dissemination o...