Job Description
Join to apply for the Manager, Customer Experience role at BRP .
Responsibilities
- Lead CX Governance: Manage cross‑functional governance processes, including agenda setting, stakeholder coordination and decision making.
- Present complex data and financial insights clearly to executives and cross‑functional teams.
- Drive organizational alignment and adoption of CX initiatives by leading change management efforts, including communication planning, stakeholder engagement and training strategies.
- CX Strategy Development: Create and execute customer experience strategies based on data analysis, business performance and the company’s business model.
- Link dealer experience with CX metrics.
- Implement and manage systems to collect and act on customer feedback linked to financial KPIs.
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