Manager, Customer Experience

Description

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:
· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
· Collaborate with One TD partners to help all customers in a way that suit their needs best
· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team mem...