Job Description

Main Purpose:

Responsible for driving Customer satisfaction based on measuring and analyzing NPS and other VOC matrices from the VOC automated platform. Correlate divisional metrics/KPIs with CEX VoC Measurements to develop insights on issues/opportunities.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Manager - Customer Experience (Optimization and Measurement)

Reports to: Senior Manager - Customer Enablement and Planning

No. of Vacancies: 1

Main Job Functions:

Task Complexity:

Financial Perspective

  • Support the Shareholder return strategy by developing and implementing CEX Processes that are aligned to achieving all elements on the business score card. (. Net Promoter Score ( ), Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns ...

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