Job Description

Key Responsibility:

Customer Experience Strategy & Execution

  • Develop and execute customer experience (CX) initiatives aligned with the company’s customer-first vision.

    Optimize the customer journey across in-store, online, and mobile channels for a seamless experience.

    Implement customer engagement strategies to improve retention and satisfaction.

    • Customer Insights and Data Analytics

  • Conduct customer research, surveys, and feedback collection to gather insights on preferences and pain points.

    Analyze customer satisfaction metrics (., Net Promoter Score, Customer Satisfaction Score) to measure CX effectiveness.

    Leverage data analytics to identify trends and areas for experience improvement.

    • Customer Journey Optimization

  • Map and enhance customer interactions across all touchpoints, ensuring brand consistency.

    Work with operations, marketing, and digital teams to refin...

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