Manager, Customer Experience

YOU’LL HAVE THE OPPORTUNITY TO:

Strategy & Governance

• Lead CX Governance: Manage cross-functional governance processes, including agenda setting and stakeholder coordination and decision making.

• CX Strategy Development: Create and execute customer experience strategies based on data analysis, business performance and considering our business model.

Financial & Performance Analysis

• Financial Impact Assessment: Evaluate revenue and cost implications of CX initiatives (e.g., retention, lifetime value, cost to serve).

• Budget & Resource Management: Plan and manage CX budgets, allocate resources, and optimize spending.

• Process Optimization: Use data tools to identify cost-saving and revenue-generating opportunities across the customer journey.

Data & Analytics

• CX Metrics Monitoring: Track and analyze...