Manager, Customer Experience Trainee - Montérégie

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• Work Location: Boucherville, Quebec, Canada
• Hours: 37.5
• Line Of Business: Personal & Commercial Banking
• Pay Range: CA$59,500 - 84,000

Job Description

• This is a trainee role; candidate must be mobile for the Montérégie area.

Responsibilities

• Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
• Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed.
• Collaborate with One TD partners to help all customers in a way that suits their needs best.
• Support the frontline staff in resolving complaints as per customer pr...