Job Description
**JOB SUMMARY**
The Customer Service Manager is responsible for the hiring, training, and supervision of the Customer Service Department within the region. Responsible for developing, implementing, and maintaining department objectives. Manages sales support and account support functions within the department to ensure the highest level of customer satisfaction through various customer service activities.
Other areas of responsibility will involve direct communication with external customers, internal colleagues, and other distribution partners coordinating sales and service activities and overall customer service details.
**RESPONSIBILITIES**
**Recruitment, Training, and Supervision** :
+ Recruit and onboard employees for the Customer Service Department.
+ Develop and deliver training programs to enhance team skills and productivity.
+ Supervise daily operations and provide leadership and guidance to the team.
**Development a...
The Customer Service Manager is responsible for the hiring, training, and supervision of the Customer Service Department within the region. Responsible for developing, implementing, and maintaining department objectives. Manages sales support and account support functions within the department to ensure the highest level of customer satisfaction through various customer service activities.
Other areas of responsibility will involve direct communication with external customers, internal colleagues, and other distribution partners coordinating sales and service activities and overall customer service details.
**RESPONSIBILITIES**
**Recruitment, Training, and Supervision** :
+ Recruit and onboard employees for the Customer Service Department.
+ Develop and deliver training programs to enhance team skills and productivity.
+ Supervise daily operations and provide leadership and guidance to the team.
**Development a...
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