Manager - Customer Service

We’re hiring a Customer Service Manager to lead a high-performing team delivering critical support to our customers across ANZ. Based in Sydney, Brisbane, or Melbourne, you’ll oversee three Team Leaders and a large frontline team focused on transaction processing—including open orders and related operations.

You’ll bring strategic oversight, fresh thinking, and operational excellence to a fast-paced, high-volume environment. This is a career-defining opportunity for a people-first leader who thrives on process improvement, loves solving problems, and can inspire teams through clarity and purpose.

What you’ll do

Lead a large-scale team – manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions.
Drive operational improvement – challenge current processes, streamline service delivery, and lead change initiatives.
Balance strategy and action – guid...