MANAGER CUSTOMER STANDARDS & TRAINING

MANAGER CUSTOMER STANDARDS & TRAINING

Vueling Airlines

Job Purpose

Manage, control, and maintain customer standards across all touchpoints of the customer journey, while designing, developing, and delivering customer experience training for all customer‑facing teams within the airline’s operational and service framework.

Main Accountabilities

• Ensure customer standards remain relevant, consistent, and effectively maintained throughout the entire customer journey.
• Maintain a clear and measurable framework that drives consistency and operational alignment in customer interactions.
• Provide a reliable and up‑to‑date product guide that standardises product knowledge, service expectations, and operational guidelines across all customer‑facing teams.
• Ensure that all customer‑facing staff are well‑informed and prepared for seasonal changes, promotional campaigns, and operational adjustments impacting the pas...