Manager, Customer Success - APAC

The Manager of Customer Success will report to the Director of Customer Success, International, and lead a team of High Touch and Digital CSMs who serve as the primary point of contact for APAC customers post-sale. The ideal candidate is a people-first leader who is passionate about delivering an exceptional customer experience, brings an innovative approach to Customer Success, and thrives in a fast-paced, high-growth environment. This role is a unique opportunity to shape and lead a team in a growing market at LaunchDarkly, driving both customer success and organizational growth.

• Team Leadership and Development: Recruit, lead, and develop a high-performing team of CSMs. Provide ongoing coaching, support, and feedback to help the team grow their skills, deliver strong customer outcomes, and consistently meet or exceed expectations.
• Regional Strategy and Planning: Partner closely with the GTM ecosystem ...