Manager, Customer Success

Overview

IDC is seeking for a Manager of Customer Success. The Manager of Customer Success is a key competitive differentiator for IDC’s solutions and requires a dynamic, self-starter who is highly customer centric. In this position, you will be a player coach supporting a customer base of mid-market vendors, along with managing a team of Customer Success Managers who will manage client subscription renewals. Additionally, you and your team will partner with existing clients to proactively drive value, while acting as the voice of your customers internally at IDC.

As a trusted business partner, the Manager of Customer Success is focused on driving a positive customer experience above all else. The Manager of Customer Success will ultimately be responsible for renewals, engaging with customers post-sales, driving user adoption and managing their team’s engagement and retention targets.

Why IDC?

IDC is the most resp...