Manager, Customer Success - SMB

About the job - Manager, Customer Success - SMB

Our mission? To power measurable employee engagement worldwide. And we’d love for you to join us!

As the Manager of SMB, you will be the architect of our Small and Medium Business segment. Reporting directly to the Sr. Director of Customer Success, you will oversee a team of Onboarding Specialists, Junior and Intermediate CSMs. Your mission is to balance high-growth targets with operational efficiency, ensuring that our SMB customers receive a world-class experience through scalable, repeatable processes. You aren’t just managing people; you’re building the machine that drives retention and expansion at scale.

Your impact

• Lead, mentor, and develop a team of Onboarding Specialists and CSMs, focusing on their professional growth and daily performance.
• Set clear KPIs for the team around GDR, NDR, and operational health.
• Manage the internal p...