Manager, Customer Success Technology Operations

About the Role

We are looking for a proven strategic leader with experience working in a customer service and support organization. In this role, you will report to the Senior Director of Sales Operations as an individual contributor, collaborator and influencer across teams. Sales Operations helps our Sales and Customer Success Organization retain business and continue to win new business. You will work closely with the Customer Success team and with our Salesforce platform team to enable the needs of an evolving Customer Success business. A variety of enterprise tools and solutions are used to support the customer experience. You will closely collaborate with cross-functional stakeholders to plan and manage our technology roadmap. Additional duties/oversight for tools may be assigned to drive excellence in our business outcomes.

Primary role responsibilities :

Collaborate with leadership in setting business goals, agendas, and vision. T...