Job Description

Manager, Customer Support Location : Remote (preferably France region) Job Summary : At Centric Software we embrace our customers.


Their success is in lock step with our success.


As the Support Manager, you will bring a highly organised and analytical approach to driving operational excellence within our EMEA customer support organisation.


This individual contributor role will report directly to the EMEA Director of Customer Support.

  •  This role will focus on the day-to-day management of customers and the support team to provide customer satisfaction, enable business growth and decision making.


    The manager will need to drive strategic initiatives, enforce standardised processes, collaborate with cross-functional stakeholders and monitor team performance.


    You will need to work with the Support Directors to provide recommendations for improvement opportunities and efficiencies.


    Key Responsibilities: Customer Exper...

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