Job Description
Department: Customer Service
Experience Required : 710 years in customer support, preferably in GPS, Telematics, or IoT hardware domains
Industry Preference: GPS Devices, Telematics, IoT Devices, Automotive Electronics, Wireless Communication Solutions
Role Summary: Weare looking for an experienced and customer-centric Manager Customer Support to lead our support function for GPS tracking devices and telematics solutions. The ideal candidate will have strong domain knowledge of hardware-software integrated products and a proven track record of managing technical customer service teams in a manufacturing or device-oriented setup.
Key Responsibilities
Experience Required : 710 years in customer support, preferably in GPS, Telematics, or IoT hardware domains
Industry Preference: GPS Devices, Telematics, IoT Devices, Automotive Electronics, Wireless Communication Solutions
Role Summary: Weare looking for an experienced and customer-centric Manager Customer Support to lead our support function for GPS tracking devices and telematics solutions. The ideal candidate will have strong domain knowledge of hardware-software integrated products and a proven track record of managing technical customer service teams in a manufacturing or device-oriented setup.
Key Responsibilities
- Lead the customer support operations for GPS and telematics hardware, including ticket resolution, installation support, device troubleshooting, and firmware updates.
- Manage a team of suppor...
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