Manager - Digital Delivery

KEY RESPONSIBILITIES:

Communicating and Influencing:

• Act as the primary liaison between the UK Digital teams and the Virgin DTH scrum teams, ensuring clear, consistent communication
• Represent the Virgin DTH Digital team in local forums and leadership discussions
• Build strong, trusted relationships with stakeholders across VA and DTH to enable smooth delivery operations
• Provide regular and transparent updates to leadership on progress, risks, and issues

Leadership and People Management:

• Lead and manage the Virgin DTH-based scrum teams ensuring high performance and alignment with VA digital goals
• Oversee recruitment, onboarding, and staff development within the Virgin-DTH Digital team
• Foster a collaborative, inclusive, and innovative team culture
• Act as the point of escalation for team issues and support staff wellbeing
• Conduct regular performance reviews and support career progression
• Ensure local compliance with HR and organizational policies

Digital Delivery and Agile Execution:

• Drive Agile delivery practices across scrum teams ensuring consistent and high-quality output
• Support the successful delivery of digital products and services through effective team coordination
• Oversee project timelines, resource allocation, and sprint planning activities
• Collaborate with Product Owners to prioritize backlogs and manage capacity
• Address and mitigate risks and blockers to delivery in real time

Stakeholder Engagement and Communication:

• Build and maintain strong relationships with internal and external stakeholders
• Provide updates and reporting on Virgin-DTH delivery activities to UK and global leadership
• Represent the Digital team at local and global meetings and forums
• Ensure alignment between Virgin-DTH teams and overall digital strategy

Operational and Local Hub Management:

• Ensure Virgin-DTH teams are equipped with the tools and environments needed for success
• Coordinate closely with facilities and IT for smooth operational management
• Drive continuous improvement initiatives across processes and ways of working
• Monitor and report on local delivery KPIs and metrics
• Act as the face of the VA Digital team locally, building pride and engagement in the hub

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience)
• 12+ years of relevant work experience, with at least 5 years of experience in a leadership position
• Proven experience in leading Agile digital delivery teams across front-end, back-end, and full-stack development
• Strong leadership and people management experience, ideally in a multi-location or global environment
• Demonstrable experience in stakeholder management and cross-functional team collaboration
• In-depth understanding of Agile frameworks (Scrum, SAFe, Kanban)
• Excellent communication, organizational, and problem-solving skills
• Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
• Experience in Resource Allocation, Capacity Planning & Resource utilization
• Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

• Previous airline experience

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