Manager- Digitization - CX & CC

Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables
- Digitization of the customer care and customer experience projects to deliver seamless experience for customers / dealerships
- Collaboration with business teams from HO & Field to provide integrated and simple solutions of the requirement with the help of development team Key Deliverables: Connected car implementation & Pre-launch (UAT) and launch (Production) CX Initiatives & New product developments Project management for IT Technical support Technical support team management
Preferred Industries
AutomobileEducation Qualification
Diploma in Automobile/ Mechanical Engineering OR Degree in Automobile/ Mechanical Engineering
General Experience
Should have min 2 to 3 years expereince in automobile dealership processes. Should have understanding on the connected car features. Field operation experience for aftersales is preferred