Job Description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

  • Owner of the IT Support function in IT. Single point of contact for all Support escalations.
  • Accountable for End User Support department’s day to day workload distribution, prioritization, scheduling and communication.
  • Manages Arch MI’s Service Desk function to prescribed SLAs and defines new valuable quality measurements.
  • Responsible for defining, engineering, maintaining, upgrading end user and telecommunication technologies
  • All solutions implemented and operated should be done with balance of best in industry and efficiency in mind.
  • Responsible for the operation and long-term vision for our virtual desktop and application deployment approach...

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